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Customer Account Manager
Rate - up to £29 p/h - Overall hourly rate to umbrella
Location - Reading - twice a week on site
Duration - 12 months initially
Sanderson are working with a leading communications company to obtain an experience Customer Success Specialist to join their team.
Role:
- Deal with incoming customer enquiries related to company products
- Initiate outbound interaction with customers to address outstanding issues, renewals and potential growth opportunities
- Assist customers and local teams with billing queries and related activities
- Actively look for growth, referral, and expansion sales opportunities
- Actively cooperate with related stakeholders and teams across the globe
- Forecast and meet key performance metrics in relation to customer retention and satisfaction
- Proactively manage renewals pipeline identifying and addressing potential risks
Required Skills/Experience
- Experience of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base
- Experience of dealing with billing and contractual matters in a B2B environment
- Fluent written and verbal communication in English and Dutch are required
- Previous experience working with SAP, Salesforce and Gainsight are an advantage
- Excellent time management, organisational and prioritisation skills
- General understanding about IOT products and solutions.
- Structured "can-do" approach to open matters and tasks in a demanding environment.
- Methodical and conscientious documentation skills.
- SaaS experience is a must
