Customer Success Manager

Customer Success Manager

Join a company that helps you realise your full potential, impacting thousands of customers globally. This role combines the excitement of a start-up with the resources of an established tech giant.

Location: Reading Contract Length: 12 MonthsWorking style: HybridRate: £150 per dayResponsibilities:

• Handle customer enquiries and escalations.
• Initiate outbound interactions for issue resolution, renewals, and growth opportunities.
• Assist with billing queries and contractual amendments.
• Identify and pursue growth, referral, and expansion sales opportunities.
• Collaborate with global stakeholders and teams.
• Meet key performance metrics: customer retention, satisfaction, revenue growth, and resolution time.
• Manage renewal pipeline and address potential risks.

Requirements:

• Experience in Customer Success, Account/Relationship Management, and B2B billing/contractual matters.
• Fluent in English with excellent communication, listening, and analytical skills.
• Time management, organisational, and prioritisation skills.
• Understanding of IoT products and solutions.
• SAAS experience
• Experience with SAP, Salesforce, and Gainsight is a plus.
• Methodical documentation skills and a proactive approach to tasks.

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