Complaints Handler

Role: Complaints Handler

Location: Calcot, Reading (hybrid after probation)

Salary: £27,000 DOE + bonus + benefits

Hours: 37.5 hours per week

Shifts: Mon-Fri 08.00am-17.00pm or 09.00am-18.00pm + 1 in 5 Sat 09.00am-13.00pm

I am working with a leading brand client to support the in recruiting a permanent Complaints Handler for their offices in Calcot, Reading. To assist each customer with highly individualised customer care. As well as answering simple or complex customer questions, the Complaints Handler is fully empowered to provide bespoke solutions, which ensure that every customer received customer excellence with each interaction. The role offers great development opportunities for the future.

Do you have experience working within customer excellence?

Do you love to go the extra mile for customers?

We believe that employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance.

Experience required for the Complaints Handler role:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Able to work effectively in a team
• Experience working within a fast-paced environment
• Proficient with MS Office and familiar with CRM systems and practices
• High level of verbal and written communication
• Customer orientation and ability to adapt
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Highly motivated and resilient

Duties of the Complaints Handler:

• Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
• To receive calls and correspondence, which may be requests for information, complaints and assistance or anything associated with products
• To build up and continuously update individual specialist knowledge in relation to products, strategy and relevant regulatory compliance e.g. FCA
• To build relationships with other sites and involving them in all matters relating to their customer.
• To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced
• Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions

Please follow the link to apply for this Complaints Handler role based on Calcot, Reading.