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An excellent opportunity has arisen to work for our established client in Theale as a Customer Service Administrator. Working hours are Monday - Friday, 8.30am - 5.00pm and will be paying an annual salary of between £25,000 - £26,000 depending on experience.
As the Customer Service Administrator you will be responsible for:
- Assisting the Service/Installations Manager & Supervisor.
- Answering the Service Line telephone promptly and pleasantly and handle all calls/information with discretion and confidentiality.
- Monitor the Service email inbox and deal with any enquires.
- Ensure all service calls are logged promptly onto the customer-based systems
- Arrange for Sub-contractors to attend calls and raise purchase orders.
- Update Engineers assigned calls daily and report any calls that need further works to Service Manager/Supervisor.
- Update customer websites with engineer ETA and delivery of kit/parts.
Benefits:
- 23 days rising to 25 days + Bank holidays
- Healthcare
- Pension
- Free parking
The successful Customer Service Administrator will have the following related skills / experience:
- Must be pro-active and show ability to resolve issues and find solutions
- Good administration skills with a keen eye for detail
- Experience of working within a busy customer service role
- Effective communication both oral and written
- Full PC literacy on Microsoft software packages
- Must have a can-do attitude and be able to work as part of a team
- A car driver is essential for this position due to the office location
For more information, please contact Julie Harding on
