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This job is no longer availableReasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applicationsCustomer Service Advisor
Pertemps SSDC DDT
Posted 2 days ago
Reading, Berkshire RG17LT, England
£12.46 per hour
Part Time
Our client in the insurance industry are looking for a Temporary Customer Service Advisor to help them reach out to policy holders with information about their insurance policy.
Key details:
2 month temporary assignment
Full time, Monday-Friday
Hybrid (office based in Reading town centre)
Responsibilities include:
- Taking a medium volume of inbound calls from policy holders who will be enquiring about their policy.
- Suitably handling customer requests/enquiries,in a timely manner.
- Admin as required, taking notes of customer calls. Using a CRM system.
- Escalating calls to the relevant department where needed.
- Sending out emails to follow up after call where required.
What we are looking for:
- Previous experience in a call centre or predominantly phone based role would be highly preferred.
- Ability to explain outcomes clearly and concisely.
- Clear communicator.
- Ability to think on your feet.
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