Customer Service Advisor

Pertemps SSDC - DDT

Posted 3 days ago, valid for a month

Reading, Berkshire RG30 3HG

£18,000 - £25,000 per annum

Part Time

Sonic Summary

Job Title: Customer Service Advisor
Salary: Not mentioned
Experience Required: Previous experience in a call centre or predominantly phone-based role would be highly preferred
Key Details: 2-month temporary assignment, full-time Monday-Friday, hybrid office based in Reading town centre
Responsibilities include: Taking inbound calls, handling customer requests, admin tasks, escalating calls, sending follow-up emails

Customer Service Advisor Our client in the insurance industry are looking for a Temporary Customer Service Advisor to help them reach out to policy holders with information about their insurance policy. Key details:2 month temporary assignment Full time, Monday-Friday Hybrid (office based in Reading town centre)Responsibilities include:- Taking a medium volume of inbound calls from policy holders who will be enquiring about their policy. - Suitably handling customer requests/enquiries, in a timely manner. - Admin as required, taking notes of customer calls. Using a CRM system. - Escalating calls to the relevant department where needed. - Sending out emails to follow up after call where required. What we are looking for:- Previous experience in a call centre or predominantly phone based role would be highly preferred. - Ability to explain outcomes clearly and concisely. - Clear communicator. - Ability to think on your feet.

Apply now in a few quick clicks

Customer Service Advisor

Client Service Manager

Customer Service Manager

Sales Client Manager