Customer Service Advisor

Customer Service Advisor (Maternity Cover) -Reading - £25,000 - £28,000  - Hybrid

This global organisation is dedicated to delivering high-quality products and services and is widely recognised for its commitment to social responsibility and employee involvement. Join a company that values excellence, integrity, and community impact, fostering an inclusive environment that celebrates professional growth and teamwork.

In this maternity cover role, you will play a crucial part in maintaining outstanding customer service – Finance department. Working within established guidelines, you’ll address customer enquiries and manage orders, ensuring smooth communication and accurate order processing.

Duties will include:

• Receiving and processing customer orders, including acknowledgments and system updates
• Communicating with customers regarding order progress and handling inquiries via phone and email
• Resolving complaints and escalating as necessary to ensure customer satisfaction
• Updating customer records accurately and establishing strong customer relationships
• Managing order expectations, including providing delivery timelines and managing product recalls as needed
• Opening new customer accounts and validating customer information

You will bring 1-5 years of customer service experience and a customer-focused approach. Key skills include proficiency in MS Excel, excellent communication, and the ability to prioritise tasks. Your organised and flexible approach, combined with strong interpersonal skills, will be essential in delivering an efficient service.

This role offers an engaging work environment within a company that supports your professional growth. You will receive training tailored to sector standards, and benefit from a culture where teamwork, open communication, and respect for industry requirements are highly valued.