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Join SSE as a Metering Advisor and play a crucial role in ensuring accurate and efficient meter readings for our customers. In this role, you'll handle meter-related inquiries, resolve issues, and provide exceptional service to ensure customer satisfaction. We're looking for individuals with strong attention to detail, excellent communication skills, and a commitment to delivering high-quality service. If you're ready to make a difference and be part of a dynamic team, apply now!
What is the Role?
Working as a Technical Advisor within our Metering team you will be responsible for resolving complex billing and metering queries. You will consult with our service providers regularly to provide weekly reports to our customers. As part of your role, you will:
- Ensure our customers receive the highest levels of service through the delivery of exceptional customer service both via email and telephone.
- You will be adaptive in your approach, proactively managing your customers and maintain high levels of service while meeting KPI's and targets.
- Being a customer facing role, you'll be great at establishing and nourishing positive working relationships with stakeholders both internal and external to the business.
What do I need?
To be considered for this role, we would love you to have:
- Previous experience of working within a Customer Service environment.
- Excellent problem solving ability.
- Excellent communication skills and willingness to learn.
- Great knowledge of Microsoft office applications including running reports and analysing excel based data.
What happens now?
We understand you're eager to hear back. We value your time and interest, and if your application is successful, you will be contacted directly by the team within a week.
We appreciate your patience and look forward to the possibility of welcoming you aboard
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
