Customer Service Advisor

CBC Resourcing Solutions

Posted 8 days ago, valid for 25 days

Reading, Berkshire RG30 3HG

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position is for a Customer Service Advisor in Reading, offering a hybrid work model and a salary of up to £30,000 plus bonuses and benefits.
The role is within a well-established Asset Finance division of a successful banking operation experiencing growth.
Candidates are expected to have experience in delivering exceptional customer service and managing customer inquiries from onboarding to lease termination.
Key responsibilities include professional call handling, managing account queries, and raising statements and invoices.
Interested applicants should submit their CV in confidence to be considered for this opportunity.

Customer Service Advisor

Reading - hybrid

To £30,000 plus fantastic bonus and benefits

Our client is a highly respected and well established Asset Finance division of a successful banking operation. Due to growth they are looking for a Customer Service Advisor to deliver exceptional customer service to both customers and brokers.

The successful candidate will manage in life customer enquiries from onboarding through to end of lease ensuring delivery of Service Level Agreements and exceeding customer expectations.

Responsibilities will include;

Professional Call Handling and Listening Skills
Ability to work and adapt in a fast paced environment, respond promptly and efficiently to Customer enquiries
Ability to raise statements/ invoices and deal with queries relating to these
Manage HPI queries, including change of vehicle keeper and change of registration plates
Ability to review and raise settlement quotes (full & partial) and complete terminations
Ability to reconcile account queries and challenge where necessary

In the first instance please send your CV in confidence

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