Customer Service Advisor

CBC Resourcing Solutions

Posted 15 hours ago, valid for 18 days

Reading, Berkshire RG30 3HG

Full Time

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Sonic Summary

The role of Customer Service Advisor is available in Reading with a hybrid work model and offers a salary of up to £30,000 plus bonuses and benefits.
The successful candidate will be part of a respected Asset Finance division within a successful banking operation, which is experiencing growth.
Responsibilities include managing customer inquiries from onboarding to lease termination while ensuring Service Level Agreements are met.
Candidates should possess professional call handling skills and the ability to work efficiently in a fast-paced environment.
Experience in customer service is required, although the specific number of years is not mentioned in the job description.

Customer Service Advisor

Reading - hybrid

To £30,000 plus fantastic bonus and benefits

Our client is a highly respected and well established Asset Finance division of a successful banking operation. Due to growth they are looking for a Customer Service Advisor to deliver exceptional customer service to both customers and brokers.

The successful candidate will manage in life customer enquiries from onboarding through to end of lease ensuring delivery of Service Level Agreements and exceeding customer expectations.

Responsibilities will include;

Professional Call Handling and Listening Skills
Ability to work and adapt in a fast paced environment, respond promptly and efficiently to Customer enquiries
Ability to raise statements/ invoices and deal with queries relating to these
Manage HPI queries, including change of vehicle keeper and change of registration plates
Ability to review and raise settlement quotes (full & partial) and complete terminations
Ability to reconcile account queries and challenge where necessary

In the first instance please send your CV in confidence

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