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Customer Services Advisor
Pay rate 13/ 14 per hour TEMP to PERM!!
Location - Reading
Hours - 8.30am - 5pm
Plays a vital role in the technical support team, handling a range of after-sales issues, including operational challenges.
This position demands strong problem-solving abilities and a customer-centric approach to deliver effective solutions to our international clients.
Job specification:
* Respond to technical calls/emails from global customers and internal teams, providing solutions using the internal knowledge base.
* Process and track warranty claims to completion.
* Maintain accurate records in the CRM system.
* Assist with stock management and rotation in the warranty warehouse.
* Oversee and track outsourced repairs.
* Participate in team meetings and company events, including exhibitions and installations.
* Maintain a clean and safe workspace, adhering to health and safety standards.
* Ensure gaming products comply with regulations and are properly labelled.
*- Follow health and safety procedures, ensuring a safe environment for employees and visitors.
* Promote and support equal opportunities, treating everyone with respect and reporting any breaches to management.
Person specification:
* Ability to troubleshoot basic technical issues.
* Familiarity with Windows and MS Office.
* Excellent verbal communication and confident telephone skills.
* Proactive with strong teamwork and collaboration abilities.
* Strong organisational and problem-solving skills.
* Self-motivated, resilient, and persistent.
* Results-driven, reliable, and trustworthy.
* Excellent time management and punctuality.
If you are interested in this role please forward your CV and we will call you straight away.
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.
