Customer Service Representative

OverviewOur client are seeking an experienced Customer Service Representative to join their expanding sales team. As a Customer Service Representative you will be responsible for handling incoming calls and emails, addressing customer inquiries, resolving issues, and processing orders. The role requires excellent communication skills, a customer-centric approach, and the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Respond promptly to inbound sales inquiries via phone and email, providing product information and addressing customer questions or concerns.
• Accurately enter and manage customer orders, ensuring all details are correct. This involves confirming order information, updating customer records, and coordinating with other departments to ensure timely delivery.
• To configure pallets of product and organise all relevant documentation. (Internally as well as customer delivery notes
• Address and resolve customer issues, complaints, and concerns promptly and efficiently.
• Build long-term relationships with customers to foster loyalty and encourage repeat business.
• Assist customers in making informed purchasing decisions by recommending suitable products or services.
• Inform customers about special offers, promotions, and new products.
• Collect and relay customer feedback to help the company improve its products, services, and overall customer experience.
• Stay informed about industry trends, market developments, and competitor activities to effectively position our products/services in the market.
• Maintain accurate records of all customer activity, customer interactions, and sales forecasts using CRM software.
• Arranging delivery of TasteQuest orders as per agreed delivery dates and monitoring to ensure delivery. Notifying the customer of any issues.
• The role also includes anything else the Company reasonably asks you to do
• The post holder should ensure compliance with GDPR policies. Third party data should be treated in accordance to the GDPR policy, therefore all data is assumed to be private unless permission is given.
• All data should be stored securely in compliance with the company’s policies and no data is taken off site unless on company devices and with permission.
• This list is not exhaustive and may be changed at any time following consultation between employee and manager.

Requirements

• Proven experience in a customer service role is preferred.
• Excellent phone etiquette and communication skills in English; multilingual (Spanish speaking) candidates are highly desirable.
• Strong data entry skills with attention to detail.
• Ability to analyse customer needs and provide tailored solutions.
• A friendly disposition with the ability to remain calm under pressure.
• Bilingual candidates are encouraged to apply, as this will enhance our service capabilities.
• A proactive attitude towards upselling products or services is advantageous
• Minimum of 2-3 years of experience in a customer service role
• Excellent communication skills both verbal and written.
• Proven track record of handling inbound and outbound calls and emails
• Demonstrated experience with order processing and customer relationship management.
• Strong organizational and time management skills
• Effective problem-solving abilities to address customer concerns and find creative solutions.
• Proficiency in using CRM software
• Minimum of 2-3 years of experience in a customer service role.
• Excellent communication skills both verbal and written.
• Proven track record of handling inbound and outbound calls and emails.
• Demonstrated experience with order processing and customer relationship management.
• Strong organizational and time management skills
• Effective problem-solving abilities to address customer concerns and find creative solutions.
• Proficiency in using CRM software

Job Types: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 3 years (preferred)

Licence/Certification:

• Driving Licence (preferred)