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- Permanent role based on-site in Reading East
- Monday to Friday working hours. Rotating each week between 7am -3.30pm and 10.30am -7pm
- Learn new skills via on the job training and company provided Udemy learning resources.
About Pulsant:
Pulsant is a leading UK digital infrastructure provider, offering innovative edge infrastructure solutions through our PlatformEdge. With 12 strategically located data centres, 3 offices and a dedicated team of over 300 professionals (with an average tenure of 7 years), we support 1000+ clients services across the UK with cloud, connectivity, and compute services.
Job Purpose:
The Data Centre Engineer is the remote hands on the ground, performing and resolving various software and hardware tasks along with cabling support and racking and stacking of server equipment. You will also meet and greet customers to the Data Centre, check ID/security requirements and provide a positive visiting experience. As this person will be on call every second week this person will need to be able to reach the data centre within 1 hour at all times including during the night.
Key Responsibilities:
- Respond to customers within agreed SLA.
- Deliver intelligent remote hands for external and internal customers
- Deploy racks and related equipment to support customer orders.
- Manage all incoming calls, tickets, emails and faxes to the data centre services function.
- Proactive update customers and resolution of service.
- Follow escalation processes; tickets to support management and other teams as required.
- Liaise with third party suppliers to report and escalate customer problems.
- Access management to site where no security function is available.
- Cabling support including crimping, patching, labelling, running and terminating.
- Troubleshoot hardware faults and arrange replacements.
- Install and decommission redundant equipment and cabling.
- Co-operate and work closely with all members of the DC and wider operational teams to ensure efficient, productive and high-quality service to customers within the Pulsant live Data Centre.
- Stock control of Pulsant assets and store management.
- Manage, categorise, and prioritise all relevant tickets; these include problems, queries and requests regarding Pulsant services.
- Support Trainee DC Engineers when required.
- Monitoring of infrastructure, site walk around checks and reporting / escalating any faults or concerns as required.
Our ideal candidate:
- Experience working with / troubleshooting computer hardware
- Keen interest in, and passionate about IT technology and infrastructure.
- Customer service and strong communication skills
- Ability to work well to deadlines and under pressure.
- Good problem solving skills
Why join Pulsant:
- Supportive work environmentwith a focus on career growth, development, work life balance and well-being.
- A friendly, family-like atmospherewhere almost half of employees have been with Pulsant for 5+ years
- Benefitsinclude hybrid working, pension, private healthcare, cycle to work scheme, free breakfast and snacks, Udemy license and more.
