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An excellent opportunity has arisen for a Collections Officer within the Asset Finance / Leasing division of a leading international specialist bank.
The successful candidate will be solutions driven and comfortable working in a fast paced environment dealing with a high volume of calls, and corresponding with customers in an efficient manner.
Key Responsibilities:
- Making & taking calls to & from customers to establish reasons for non-payment
- Offering payment solutions to customers in order to restore non-paying customers to good book
- Negotiate agreeable repayment terms in accordance with FCA principals of TCF
- Quickly identify vulnerable individuals and escalate these cases with our special support team
- Quickly identifying cases that require escalation to our Insolvencies team where appropriate
Key Requirements:
- A confident communicator with strong verbal communication skills
- Confident and resilient due to high volumes
- Capable of thinking laterally and proactively
- Persuasive, persistent and self-motivated
- Hard working and a highly collaborative to help the team to achieve team targets
- Professional with excellent customer care skills, ensuring the client is the core focus
- Adaptable to different clients
- Able to learn quickly and to work to deadlines
- Strong numerical skills
- Understanding of lease and asset finance
- Knowledge of Consumer Credit Act and other regulatory requirements
- AML /KYC requirements
- Analytical skills
- Ability to negotiate the best outcome and make decisions
- Ability to identify build and maintain strong relationships and communicate with key interfaces
In return you can expect a competitive basic salary up to £35,000, plus bonus and a range of additional benefits.
