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Collections Officer

M2 Professional Recruitment Services Ltd
Posted 12 days ago, valid for 7 days
Location

Reading, Berkshire RG30 3HG

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • An excellent opportunity has arisen for a Collections Officer within the Asset Finance / Leasing division of a leading international specialist bank.
  • The successful candidate will need to have at least 2 years of experience in a similar role and be solutions driven, comfortable in a fast-paced environment.
  • Key responsibilities include making and receiving calls to establish reasons for non-payment and negotiating repayment terms in accordance with FCA principles.
  • The role requires strong verbal communication skills, resilience, and the ability to identify vulnerable individuals for escalation to the support team.
  • In return, a competitive basic salary of up to £35,000 is offered, along with bonuses and additional benefits.

An excellent opportunity has arisen for a Collections Officer within the Asset Finance / Leasing division of a leading international specialist bank.

The successful candidate will be solutions driven and comfortable working in a fast paced environment dealing with a high volume of calls, and corresponding with customers in an efficient manner.

Key Responsibilities:

  • Making & taking calls to & from customers to establish reasons for non-payment
  • Offering payment solutions to customers in order to restore non-paying customers to good book
  • Negotiate agreeable repayment terms in accordance with FCA principals of TCF
  • Quickly identify vulnerable individuals and escalate these cases with our special support team
  • Quickly identifying cases that require escalation to our Insolvencies team where appropriate

Key Requirements:

  • A confident communicator with strong verbal communication skills
  • Confident and resilient due to high volumes
  • Capable of thinking laterally and proactively
  • Persuasive, persistent and self-motivated
  • Hard working and a highly collaborative to help the team to achieve team targets
  • Professional with excellent customer care skills, ensuring the client is the core focus
  • Adaptable to different clients
  • Able to learn quickly and to work to deadlines
  • Strong numerical skills
  • Understanding of lease and asset finance
  • Knowledge of Consumer Credit Act and other regulatory requirements
  • AML /KYC requirements
  • Analytical skills
  • Ability to negotiate the best outcome and make decisions
  • Ability to identify build and maintain strong relationships and communicate with key interfaces

In return you can expect a competitive basic salary up to £35,000, plus bonus and a range of additional benefits.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.