Back to search2nd Line Support
Just IT Recruitment
Posted 17 hours ago, valid for a month
Reading, Berkshire RG17LT, England
£45,000 per annum
Full Time
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Sonic Summary
- A 2nd Line IT Support Candidate is needed for a leading firm in Reading, offering a salary of up to £45,000, with the position being office-based.
- The ideal candidate should have experience working with executives and be skilled in identifying recurring issues to implement preventative solutions.
- Responsibilities include providing technical support for hardware and software, troubleshooting Windows and Apple devices, and managing user requests through a ticketing system.
- Proficiency in Azure and experience with IOS & Android Workspace ONE MDM are required, along with the ability to collaborate with other IT teams.
- Candidates should have a strong knowledge of operating systems, standard applications, and computer hardware solutions, with a focus on continuous improvement.
This is a fantastic opportunity for an IT Engineer who wants to elevate his career further.
The Support Analyst provides technical support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices. The ideal candidate will have experience with executives and would be able to identify recurring problems and work toward root cause analysis with proactive preventative solutions as well be able to implement improvements.
Responsibilities
* Ensures that all requests from users are logged and escalation procedures are followed. Maintains problem status/resolution information in ticketing database.
* Must be proficient with Azure
* Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment.
* Maintains expert level knowledge of the platform's operating systems, standard applications, and computer hardware solutions.
* Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows and Apple operating systems
* Dealing with IOS & Android Workspace ONE MDM queries.
* Prioritize and escalate problems as required to the appropriate IT teams.
* Collaborate with other IT teams as needed to determine and resolve issues.
* Actively monitor work queues for timely completion of customer requests.
* Pre-meeting conference room setup and support of audio / visual equipment as needed.
* Participation in projects related to maintenance of European data centre in London.
* Providing training, troubleshooting and assistance with new joiner user setups
