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Fleet Coordinator

Focus Resourcing
Posted 12 days ago, valid for 6 days
Location

Reading, Berkshire RG17LT, England

Salary

£45,000 - £54,000 per annum

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Contract type

Full Time

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Sonic Summary

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  • Our client is looking for a detail-oriented administrator with a focus on customer satisfaction.
  • Candidates should have relevant experience in a service desk role for a motor dealer, transport supervisor/manager, or workshop controller within a dealer network.
  • The job involves booking and scheduling services, liaising with technicians and customers, managing breakdowns, and ensuring documentation compliance.
  • The ideal candidate should possess excellent communication, organisational, and IT skills, along with strong customer service and problem-solving abilities.
  • The position offers a salary of $40,000 and requires a minimum of 2 years of relevant experience.

Our client is seeking a detail-oriented administrator who enjoys a busy pace of work and delighting customers. Ideally, we are seeking a candidate with previous experience of working on a service desk for a motor dealer, or a transport supervisor/manager. We are also open to workshop controllers who have worked within a dealer network.


Your role:

* Booking and scheduling servicing, MOT's, PMI's and other general maintenance for customers
* Liaising with our technicians and external garages
* Liaising with customers for drop off / pick up
* Managing breakdowns for customers
* Customer Onboarding: Arrange terms and conditions for new clients.
* Documentation & Compliance: Gather 3rd party insurance and compliance documentation as needed
* Record-Keeping: File remittance advice notes and maintain organised records

The person:
* Relevant experience in similar role
* Excellent communication and interpersonal skills
* Organisational skills
* IT literate, confident using MS Office and the ability to learn new systems
* Time management skills and the ability to prioritise their workload effectively
* Customer service skills
* Problem-solving skills and the ability to come up with creative solutions to issues
* Able to work with a team, take direction from others and collaborate effectively

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