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Join SSE as a Solution Designer and be part of a dynamic team driving innovation and excellence. We are looking for a creative and analytical professional to design and implement cutting-edge solutions that meet our clients' needs. If you have a passion for technology, a keen eye for detail, and a commitment to delivering high-quality results, we want to hear from you. Apply now and help us shape the future of energy solutions!
About the role
- Working on a large transformation program for SSEN Distribution within the Customer Centre of Excellence.
- Produce solution designs that specify high quality solutions which adhere to best practice configuration & development.
- Undertake business analysis activities & produce quality documents using a wide range of techniques including; User Stories, Use Cases, Process Models, ERD Diagrams, System Models, Wireframes.
- Work closely and collaborate within a multi-disciplinary environment consisting of delivery teams, operational stakeholders & suppliers.
- Apply technical knowledge and experience to create or design workable prototypes.
Experience
Expert knowledge on some/all the following products and platforms:
- Oracle Service Cloud
- Oracle Integration cloud.
- Oracle CPQ
- Oracle Intelligent Advisor
- Oracle CDM
- cCaaS solutions.
Certification on any of the above platforms is highly desirable.
Experience in developing solutions.
Experience of working with Agile methodologies.
Experience with evaluating technology solutions.
Ability to assess the viability of proposed solutions.
Competencies
- Ability to build relationships with business stakeholders & constructively challenge where appropriate.
- Ability to work in a fast-paced, evolving environment and use an iterative method and flexible approach.
- Structured & Methodical approach to solution designs.
- Ability to work at a detailed level and provide guidance to the developers and communicate effectively to business and technical colleagues.
- Ability to make effective decisions based on available information and research.
- Business acumen.
Personal Skills
- Customer focused approach.
- Articulate with effective written, interpersonal and analytical skills.
- Team leader, player and collaborator.
- Ability to delegate appropriately and effectively.
- Conflict resolution through negotiation.
- Resilient, with the ability to work well under pressure
- Influencing skills and attention to detail
- Problem Solving, Analysis and Reasoning
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
