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ROLE: Workshop Controller
LOCATION: Reading
BASIC SALARY: £35k to £40k
BENEFITS: Bonus, life assurance, overtime, pension
HOURS:Hours will be day shift may differ slightly but any time between 6am and 6pm Monday to Friday with every 3rd Saturday 7-12.
ROLE: Customer Satisfaction: To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.
Generating Profit: To deliver profit in line with the business plan by maximising technician efficiency and hours sold.
To ensure strong collaboration with the Depot Manager to introduce change in outdated working practices that offer significant benefit the business, staff and our customers.
To ensure a strong relationship is maintained with Warranty/Technical Departments and ensure internal system processes are followed using manufacturer systems and Enhanced Diagnostic process in every instance.
Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair, to be able to follow specific warranty processes and to be able to use standard repair times so that the job order may be processed quickly and efficiently.
Identify training needs for technicians & assist with Depot Manager to plan training path.
EXPERIENCE REQUIRED:
Excellent communication skills with the ability to deal diplomatically with customer, manufacturers representatives and colleagues in a polite and professional manner, both written and verbal.
Experience in the preparation and submission of warranty claims
Organized with the ability to multitask efficiently
Flexible and approachable manner
Self-motivated and able to work under own initiative
Take accountability for own decisions
Analytical and methodical approach to problems
Able to work on initiatives for improvements
Experienced with computers and a variety of programs
Act with discretion when dealing with matters of a confidential nature
Good, sound knowledge of Large Goods Vehicle Operators License legislation.
