Strategic Account Manager

My client is looking for an experienced Strategic Account Manager to help support futher growth by nourishing, building, and growing their existing relationships with some of their most important customers in the small medium-sized business sector (SMB). 

Your aim is to enable customers to be more successful through the application of cloud-based technologies and in doing so become their most ‘Trusted Advisor’.   

Working with your colleagues in specialist roles such Customer Experience, Customer Success and Product/Solution Sales Specialists, you will achieve this by:  

• helping customers understand, invest in and unlock the value of cloud-based technologies relevant to their business; 

• provide customers with an efficient and cost-effective source of valued and relevant technologies and services;  

The Strategic Account Manager is a crucial position that affects every level of the organisation. You’ll be on the front-lines of relationship and account management, and you must own the success of your customers. 

About the Role 

The Strategic Account Manager is responsible for the retention and growth of existing business with each of your customers across your territory. 

Many customers represent an untapped opportunity to be helped more successfully with cloud-based technologies.  For this role the Strategic Account Manager is responsible for the following: 

• Creating and implementing Account Plans for all strategic accounts with short-term objectives and long-term goals, along with clearly defined steps to reach them. 

• Proactively establishing professional and productive relationships with all relevant stakeholders in each Customer account. 

• Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis. 

• Speaking with customer stakeholders on a regular basis to understand their business goals, challenges and opportunities so that you can propose relevant solutions for their organisation. 

• Coordinating with colleagues in management, CX, Customer Success and Product/Solution Specialists to ensure customer satisfaction, retention, sales objectives and performance goals are achieved. 

The measure of success in this role is net GP growth.  This can only be achieved sustainably if you ensure customers are deeply satisfied with how you service their business; both in terms of the products they have already purchased, and the solutions you sell to help them succeed in the future. 

About You 

To be a good fit for the role, you should have the following skills, knowledge, experience, and qualifications: 

• Proactive and motivated to go above and beyond to keep customers happy 

• A problem-solving mentality 

• Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives 

• Outstanding organisational skills and the ability to manage multiple moving parts and accounts simultaneously 

• A fast learner that can hit the ground running, hungry to learn the value to customers of the technologies my client provides 

• An outside of the box thinker with proven experience developing creative solutions to customer’s out of the ordinary problems. 

• Leadership skills with an empathetic approach – our success is based on our customers’ success, so you must be ready to drop everything at a moment’s notice to help. 

• Prior experience in Account Management, Sales, and/or Marketing in a cloud-technology business 

• Proficiency using Microsoft Office tools 

• Experience using CRM platforms such as HubSpot, Sales Force, Gong, etc. 

Benefits 

Being part of this business, with such high-growth potential, represents a terrific opportunity to both enhance your career and reap the financial rewards that success delivers. 

A highly competitive base salary is coupled with a progressive and uncapped incentive plan, which rewards both successfully retaining and growing business relationship our customers.