3rd Line Support Engineer - Reading

Xact Placements have partnered with a successful Service Provider based in Reading who are looking for a 3rd Line Support Engineer.

Main Duties of the Role

• Providing support to clients on hosted and on premise IT systems
• Troubleshooting, finding faults, resolving issues and monitoring alerts
• Managing tickets in line with SLA’s
• Carrying out maintenance on desktops, servers & network devices
• Updating documentation when required
• Visiting customer side to provide onsite support

Your Skills and Experience

• Experience within a similar position, ideally within a MSP
• Vast troubleshooting experience and solving IT incidents
• Excellent networking knowledge
• Solid experience in: Windows Server, VMWare, Hyper-V and Office 365
• PowerShell scripting skills
• Good understanding of backups (such as Veeam)
• Competent in Windows and Linux environments
• Fortinet experience is desirable
• Excellent communication skills, both written and verbal
• Good understanding of ITIL