Customer Support Engineer

Our client based In Aldermaston is looking for a Customer Support Engineer to Join their successful team, they are world leaders in the design, manufacture and installation of seismic instrumentation used in seismology research, oil and gas exploration and production.

With the continued expansion of their business they are recruiting a highly capable Customer Support team member with the responsibility of providing technical assistance to their global customer network.

Our client develop ocean bottom systems for deployment at depths of more than 6km. Their sensors are used in earthquake early warning systems, Monitoring of Volcanic activity and Oil and Gas exploration on land and at sea.

Job Description/Responsibilities

To provide technical support to their international client base, distributors, users and operators. This is a customer facing role that requires a broad-based technical understanding of their products (training can also be provided on their products), the underlying technology and its application. To assist with technical sales and product training.

Responsibilities will include but are not limited to:

• Supporting customers through remote diagnosis and deciding strategies on how to proceed with repairs/support.
• Learn about company products and applications, to be able to communicate complex systems and theories to clients and users.
• Provide customer training both in-house and at customer sites.
• Liaising with the Engineering department to provide continuous feedback in order to improve product design and reliability.
• Working through a list of prioritised support tickets to provide an efficient and professional service to end users.
• Supporting field services, in a 'hands-on’ role that may require international travel.
• Provide the sales team with technical support on company products and applications.

Desired Skills and Experience

Essential

• Knowledge of Windows, Linux and iOS networking (IP / Wi-Fi / GSM / serial).
• Good background of maths and physics
• Problem solving mind-set
• Good understanding of scientific and technical English
• Computer literate

Desirable

• Experience in a research environment.
• Familiarity with sampling theory and cybernetics (control theory).
• Interest in Earth Science interest in geotechnology/Physics with Maths
• Knowledge of programming in in a well-known language.
• Experience of providing support externally to an international client base.

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Demonstrable Character Traits

• High level problem solving ability
• Logical thinker
• Excellent communication skills, both internally and with customers
• Proactive, self-motivated and organised.
• A strong willingness to learn and develop

Personal

• Energetic and self-motivated
• Able to manage multiple priorities under pressure
• Can work both independently or within a team
• Persistent
• Unbounded enthusiasm
• Self-driven

Additional Points that count in your favour

• Practical hobbies and personal interests will likely reflect a practical nature
• Multilingual capability could be beneficial.