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Reed Technology are delighted to be working with dynamic and passionate SaaS company based in Reading with their search for a Service Desk Agent to join their fantastic team
Based in Reading
Salary: circa £30,000
Permanent
Key responsibilities:
- Provide remote technical support to all our clients across the Healthcare, Retail & Construction sectors
- Provide initial response to client tickets
- Update and manage support tickets to completion via our ITSM system
- Update client information on our CRM system (Salesforce - Service Cloud)
- Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients
- Adhere to the internal and external support SLA’s
- Escalate client tickets when required
- Engage with client to deliver real insight & added value through case and ticket management
- Manage the complete supplier onboarding process, from initial engagement through to full use of the platform.
Key Skills:
- 1-2 years of experience supporting users in a customer-facing role, ideally in a B2B SaaS environment (but not essential)
- Excellent written and verbal communication skills
- Drive to deliver a client centric experience
- A hard-working individual who can work as a team and learn new skills
- Has the ability to continually self-learn and improve
- Healthcare, Retail or Construction experience preferred but not essential
- ITILv3 or above preferred
- Service Cloud experience preferred
- High attention to detail
If you are interested in this fantastic opportunity please apply online or for more information please contact me on
