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Junior Customer Support co-ordinator

Intec Recruitment
Posted 11 hours ago, valid for 6 days
Location

Reading, Berkshire RG7 4LX, England

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A leading company in seismic instrumentation is seeking a Junior Customer Support Co-Ordinator, suitable for graduates or those with experience in virtual software training.
  • The role involves providing training on software and products, mainly in a virtual format, as well as handling customer support tasks and manual writing.
  • Candidates should have a good background in maths and physics, problem-solving skills, and be computer literate with knowledge of virtual software.
  • The position requires a minimum of 1-2 years of experience in customer service or related roles, with a salary range of $40,000 to $50,000 per year.
  • Ideal candidates should have a degree in engineering or science, experience in a research environment, and a strong willingness to learn and develop.
A world leader in the design, manufacture and installation of seismic instrumentation used in seismology research, oil and gas exploration and production. With the continued expansion of our business, we are recruiting a Junior Customer Support Co-Ordinator, this role could suit a graduate, or somebody who had provided virtual software/product training, any international exposure would be goodwith the responsibility of providing training on our software and products, mostly virtual and would then help with the usual customer support tasks, manual writing etc.

The company is engaged in a wide variety of engineering disciplines ranging from intricate mechanical design challenges requiring micron level accuracy to large scale mechanical systems, electronics and software. The company is on a sustained growth path and is looking for highly motivated individuals to join our growing team.

Desired Skills and Experience

Essential

  • Good background of maths and physics
  • Problem solving mind-set
  • Good understanding of scientific and technical English
  • Computer literate
  • Virtual Software Knowledge
  • Customer Service skills
  • Good communication, written and verbal.

Desirable

  • Engineering, Science degree, or equivalent
  • Experience in a research environment.
  • Familiarity with sampling theory and cybernetics (control theory).
  • Interest in Earth Science
  • Knowledge of Windows, Linux and networking (IP / Wi-Fi / GSM / serial).
  • Knowledge of programming in in a well-known language.
  • Experience of providing support externally to an international client base.

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Demonstrable Character Traits

  • High level problem solving ability
  • Logical thinker
  • Excellent communication skills, both internally and with customers
  • Proactive, self-motivated and organised.
  • A strong willingness to learn and develop

Personal

  • Energetic and self-motivated
  • Able to manage multiple priorities under pressure
  • Can work both independently or within a team
  • Persistent
  • Unbounded enthusiasm
  • Self-driven

Additional Points that count in your favour

  • Practical hobbies and personal interests will likely reflect a practical nature
  • Multilingual capability could be beneficial.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.