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We have a fantastic opportunity for remote working, as our client, a Technology business within the Robotics and AI is looking for a Software Support Specialist to join their Customer Support team.
Working within the Support Specialist team, you will provide vital support to clients to ensure the smooth roll out and ongoing support of Technical Products and Supporting Software.
As Software Support Specialist you will be involved in:- Providing technical support to customers remotely
- Troubleshooting software issues and providing solutions
- Assisting with installation and configuration of software
- Documenting support cases and resolutions
- Collaborating with the development team to address bugs and issues
- Proven experience in software support or a similar role
- Strong problem-solving skills
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Minimum of 3 years in software support or related roles
- Proficiency in troubleshooting software issues using software such as Version Control, Bug Tracking, etc
- Understanding of software installation and configuration
- Knowledge of basic programming languages such as Python and R would be beneficial but not essential
- Familiarity with CRM systems
If successful you can expect a salary of between £40,000 and £50,000 depending on the experience you can offer, and ongoing opportunities for growth within this growing business.
This role is remote, with occasional team meetings in the office. Standard office hours apply, with flexibility required for urgent support cases. If this is of interest please submit your CV in application as we have interview slots waiting.
