Support Engineer

Platform Recruitment

Posted 12 hours ago, valid for 24 days

Reading, Berkshire RG30 3HG

£30,000 - £36,000 per annum

Full Time

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Sonic Summary

The position of Support Engineer is available in Basingstoke with a salary range of £30,000 to £45,000.
The role involves providing first and second line technical support to international customers, distributors, and users.
Candidates should have a degree in Engineering or Science, along with a strong background in maths and physics.
Basic knowledge of mechanical and electrical engineering, as well as networking and operating systems, is required, along with a problem-solving mindset.
This is a full-time, onsite position that does not offer visa sponsorship and requires relevant experience.

Support Engineer - Basingstoke - £30-£45k

I am working with an innovative technology company based near Basingstoke, they are now looking for a Customer Support Engineer to join their team. The successful candidate will provide first and second line technical support to the clients’ international customers, distributors, users and operators.

Responsibilities

- Support customers and distributors through remote diagnosis, repairs, and in-house/on-site training

- Collaborate with Engineering to improve product design and handle prioritized support tickets efficiently

- Provide hands-on field services, potentially involving international travel

Requirements

- Degree in Engineering or Science, with strong maths and physics background

- Basic knowledge of mechanical and electrical engineering, networking, and operating systems (Windows, Linux, iOS)

- Problem-solving mindset, effective communication skills, self-organization, technical English proficiency, and ability to work independently

This is an onsite, full time role. The client is unable to provide visa sponsorship for this role.

If you meet the requirements for this role, please apply with an up to date CV and any supporting information.

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