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Insurance claims handler
Senior Commercial Claims Handler

Senior Commercial Claims Handler

Calibre Candidates

Posted 3 days ago, valid for 15 hours

Reading, Berkshire RG30 3HG

Full Time

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Sonic Summary

We are seeking a Senior Commercial Claims Handler with at least 2 years of experience in handling insurance claims escalations to join an insurance company in Reading.
This hybrid role involves managing legal support tasks and escalated complaint resolution, making it suitable for experienced candidates looking for flexibility.
Key responsibilities include managing written complaints, investigating disputes, drafting legal documents, and collaborating with various teams to gather evidence.
Candidates should have a solid understanding of FCA guidelines, complaint handling regulations, and experience with court documents and ombudsman investigations.
The salary for this position is competitive, and applicants must reside within a 45-minute commute to Reading with their own transport.

We are looking for an experienced Senior Commercial Claims Handler with legal escalations experience to join a thriving Insurance company in the Reading area. This hybrid role combines legal support tasks with escalated complaint resolution in the insurance sector and is ideal for a capable and experienced candidate looking to work on a hybrid basis in our client’s Reading office. Immediate start available.

Responsibilities:

Manage written complaints and legal escalations across insurance products via Freshdesk
Investigate complex disputes, including cases with the Financial Ombudsman Service (FOS) and Motor Ombudsman
Draft and compile court bundles, legal responses, and regulatory documentation
Manage and defend court matters, including writing defences, statements and compiling court bundles along with possible court attendances
Handle Subject Access Requests (SARs) in line with GDPR and data protection laws
Collaborate with Claims, Legal, Compliance, and Underwriting teams to gather evidence
Maintain accurate records and audit trails in CRM systems
Stay up to date with FCA regulations and legal best practices to ensure compliance
Support internal process reviews and policy development to mitigate legal and reputational risks

Requirement:

At least 2 years experience handling Insurance claims escalations
Understanding of FCA guidelines, complaint handling regulations, and legal workflows
Experience preparing court documents and handling ombudsman investigations
Knowledge of GDPR, data protection laws, and SARs
Proficiency in Freshdesk or similar case management systems
Lives within max 45 minutes of Reading with own transport

If you think you’re suitable for this role, then please click 'APPLY’ now!

Recruitment Note

Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.

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