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User Journey Designer
- 549902
- Closing at: Aug 1 2024 at 23:55 BST
About the Role
Base Location: Reading
Salary: £40,600 - £61,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern: 15 months Fixed Term Contract | Full Time | Flexible First options available
The SSEN-Distribution business is undergoing a significant period of change, including a large-scale transformation programme known as The Bridge Programme. The Bridge Programme aims to 'rewire' the entire end-to-end business to transform Distribution into a customer-centric, digitally-enabled, industry leader.
Reporting in to the Business Design Lead, the User Journey Designer will oversee and guide the process of creating end-to-end user journeys for roles impacted by the change programme.
In this role you will:
- Gather a consolidated view of all users that will be impacted by the change.
- Conduct user research to understand the needs, behaviors, and motivations of the target audience.
- Design and build user journeys for all roles impacted by the transformation.
- Work closely with the change and delivery teams to understand the impacts of the change on individuals.
- Attend and input into the Integrated Design Board, including monitoring of the Design Decision Log.
What do I need?
To be considered for this role, we would love you to have:
- A strong understanding of user-centered design principles and the ability to apply them to create intuitive and seamless user journeys.
- Ability to organise and structure information in a way that is logical and easy for users to navigate.
- Basic knowledge of Agile principles, practices/techniques (e.g. story mapping, value scoring) and the flexibility to adapt your experience to new and evolving environments.
- Strong understanding of Business and Technical change to be able to translate it into user journeys.
- Exceptional collaboration skills with the ability to partner effectively at all levels.
About our Business
SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net-zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net-zero, so team work will be essential. As a part of our business, you become part of something bigger – an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.
What's in it for you?
We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
What happens now?
All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact / .
Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.
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