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Legal assistant
Paralegal - Insurance

Paralegal - Insurance

Calibre Candidates

Posted 7 days ago, valid for 13 hours

Reading, Berkshire RG30 3HG

Full Time

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Sonic Summary

An experienced Paralegal with commercial escalations experience is sought for a hybrid role at an Insurance company in Reading.
The position involves managing legal complaints, investigating disputes, and drafting legal documents while collaborating with various teams.
Candidates should have experience as a Paralegal or in a similar role within the insurance or financial services sectors.
A strong understanding of FCA guidelines and GDPR is essential, along with proficiency in case management systems like Freshdesk.
The role offers an immediate start and requires candidates to have at least 3 years of relevant experience with a salary of £30,000 to £35,000.

We are looking for an experienced Paralegal with commercial escalations experience to join a thriving Insurance company in the Reading area. This hybrid role combines legal administrative tasks with frontline complaint resolution in the insurance sector and is ideal for a qualified or part-qualified paralegal looking to work on a hybrid basis in our client’s Reading office. Immediate start available.

Responsibilities:

Manage written complaints and legal escalations across insurance products via Freshdesk
Investigate complex disputes, including cases with the Financial Ombudsman Service (FOS) and Motor Ombudsman
Draft and compile court bundles, legal responses, and regulatory documentation
Handle Subject Access Requests (SARs) in line with GDPR and data protection laws
Collaborate with Claims, Legal, Compliance, and Underwriting teams to gather evidence
Maintain accurate records and audit trails in CRM systems
Stay up to date with FCA regulations and legal best practices to ensure compliance
Support internal process reviews and policy development to mitigate legal and reputational risks

Requirement:

Experience as a Paralegal, Legal Assistant, or Complaints Handler in insurance, financial services, or similar regulated industry
Strong understanding of FCA guidelines, complaint handling regulations, and legal workflows
Experience preparing court documents and handling ombudsman investigations
Knowledge of GDPR, data protection laws, and SARs
Proficiency in Freshdesk or similar case management systems
Lives within max 45 minutes of Reading with own transport

If you think you’re suitable for this role, then please click 'APPLY’ now!

Recruitment Note

Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.

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