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Team Leader Customer Support & Distribution

DiSRUPT Agency
Posted 7 hours ago, valid for a month
Location

Reading, Berkshire RG30 3HG

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Disrupt Agency is seeking a Logistics/Distribution Team Leader for a global automotive business in Reading.
  • The role requires at least 3 years of experience in customer support/service and team leadership, with a focus on data analysis.
  • Candidates should be proficient in intermediate Excel and familiar with logistics/distribution processes.
  • This position involves managing a busy team, resolving customer issues, and ensuring timely delivery of automotive equipment across Europe.
  • Salary details are not specified, but the role emphasizes a commitment to service improvement and customer satisfaction.
Logistics/Distribution Team Leader/ Supervisor / Manager / Automotive  / Distribution / Data Analysis / Data driven decision making / Process and service improvement / Customer Support / Customer service / Intermediate Excel User. Disrupt Agency are a purpose driven B-Corp and we have an exciting new role available for a logistics/Distribution team leader/Supervisor working for a global leading automotive business based in Reading. The Logistics/Distribution Team Leader will be leading and hands-on in a busy team that manages large volumes of Orders, Customer enquiries and the timely delivery of automotive equipment and tools to automotive dealerships across Europe.  Logistics / Distribution Team Leader/Supervisor/ManagerThis role will work in a time sensitive, high quality service delivery and customer support function that is critical to customer success so is a key role within the team. You will need to be familiar with analysing large customer data sets, data analysis and data driven decision making to recognise trends, create improvements, rectify issues and fix bottlenecks/errors in processes as well as understand stock levels to meet service delivery requirements. You will lead a team of 3 direct reports and support them to deliver an exceptional service to customers. You will step in and take the lead to resolve customer (dealership) issues, queries or errors as well as provide advice and support to ensure stocks are maintained/improved and orders are fulfilled to ensure customer satisfaction. Day to day duties will be office based mainly with some flexibility after probation for some hybrid working however this will require flexibility to meet the Team, Customer and Business needs; support/lead the teams, analyse customer data/trends, resolve issues/drive improvements with internal processes, external clients/automotive dealerships (Europe wide), EU warehouses and distribution/logistics services. 

Essential Skills for the Team Leader Customer Support role (Logistics/Distribution/Data)

  • At least 3 years in a customer support/service/success role
  • Intermediate Excel and familiar with customer data analysis/insight to aid decision making and drive service and customer satisfaction improvements.
  • Team leader/supervisor experience
  • Knowledge/experience within Automotive (Desirable)
  • Knowledge experience of either logistics/distribution, import/export, warehousing (Essential)
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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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