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Service Co-ordinator

Focus Resourcing
Posted 2 days ago, valid for 18 days
Location

Reading, Berkshire RG7 4SW, England

Salary

£26,000 per annum

Contract type

Full Time

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Sonic Summary

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  • An excellent opportunity has arisen for a Service Co-ordinator position in Theale, requiring candidates to have experience in the Audio/Visual sector.
  • The role involves assisting the Service/Installations Manager, handling service calls, and ensuring timely logging of service requests.
  • Candidates should possess good communication, organisational, and computer skills, along with a pleasant customer-focused attitude.
  • The position offers a salary of £30,000 and requires a minimum of 2 years of relevant experience.
  • Benefits include 23 days of holiday rising to 25, healthcare, and a pension plan.

An excellent opportunity has arisen to work for our established client in Theale as an Service Co-ordinator Working hours are Monday - Friday, 8.30am - 5.00pm. Ideally, you have worked in the Audio/Visual sector

As the Service Co-ordinator you will be responsible for:

  • To assist the Service/Installations Manager & Supervisor.

  • To answer the Service Line telephone promptly and pleasantly and to handle all calls/information with discretion and confidentiality. Monitor Service email inbox and deal with any enquires.

  • To ensure all service calls are logged promptly onto Optim & Verisae.

  • Arranging for Sub-contractors to attend calls and raising purchase orders.

  • Update engineers assigned calls daily and report any calls that need further works to Service Manager/Supervisor. Update customer websites with engineer ETA and delivery of kit/parts.

  • Systems used: Verisae, Expansive, Pronet, Oss, Bellrock, Cloud FM & Nexus

Benefits:

  • 23 day rising to 25 days + Bank holidays
  • Healthcare
  • Pension

The successful Service Co-ordinator will have the following related skills / experience

* Good communication skills and a pleasant customer focused attitude
* A working knowledge of A/V installations with some technical knowledge
* Good organisational skills
* Good computer skills
* Good problem solving skills

For more information, please contact Barbara Hamilton on (phone number removed)

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