Technical Operations Manager

Technical Operations Manager | FM Service Provider | Hybrid Working Role | Multi Site Contract | 55,000 + 4,800 Car Allowance

My client is currently recruiting for a Technical Operations Manager, to work for a leading FM Service Provider. This position is a Hybrid working role (2 days a week in the office in Reading). The contract has sites all around the M25 which is covered by a mobile engineering division.

Duties:

• Oversee the progress of the planned maintenance and remedial works, while ensuring accurate costs and time management working with the Managed Fund Team
• Ensuring all works are completed to the satisfaction of the customer and regulatory authorities.
• Monitor risk through appropriate risk management including but not limited to Commercial, H&S and Operational risks, highlighting to the Head of Operations when relevant.
• Working in conjunction with Area Managers, Supervisors and Service Team to monitor maintenance performance and to ensure continuity and compliance across the Thames Water estate.
• Own and maintain initiatives to identify and implement ways in which services can be improved to maximise value and minimise cost, risk, and downtime.
• Provide full end to end management of engineering processes with service delivery improvement plans and innovation in place aligned to risk management deliverables.
• Effective use of CAFM, EMMA, AMT as per our standard operating procedure.
• Keep up to date with new innovations in marketplace and suggest improvements.
• Ensure that sufficient quality standards are always being maintained.
• Ensure the contracted services are delivered to the agreed specification and standards.
• Ensure a timely response to all requests, fully satisfying customer requirements.
• Ensure implementation & compliance to client and customer Safe Systems of Work.
• Ensure implementation & compliance of document control.
• Ensure all PPM, reactive and extra works are completed in line with contract SLAs, KPIs and customer requirements.
• Oversee the management of all logbooks (where appropriate) ensuring they are always up to date and compliant.
• Lead the Account Behavioral Safety culture and drive a culture of interaction before prevention.
• Drive a culture of engineering efficiency with reduced travel time and increased daily tool time.

Requirements:

• Technically qualified, minimum HNC/HND, in appropriate engineering discipline.
• Thorough technical knowledge of Hard FM , plus relevant working experience of asset management, delivery and maintenance of all building services including critical services.
• Experience working in controlled and critical environments.
• NEBOSH General Certificate or working towards.
• Ability to demonstrate knowledge of statutory regulations associated with all Building Services and Permits to Work systems.
• An experienced operational and maintenance leader of business-critical service systems in a 24/7/365 environment.
• Proven record in managing diverse engineering and operational teams within a highly regulated environment.
• Good working knowledge of SFG20.
• CAFM management experience.
• Demonstratable Electrical/Mechanical AP Status either current or recent.
• Strong analytical skills including root cause analysis and process mapping.
• Excellent Technical Report writing skills.
• Experience conducting technical investigations within critical environments.

Salary & Package:

Salary: 55,000 + 4,800 Car Allowance
Hours: 08:00 - 16:30 Monday - Friday

2 Days working in Reading Office, 2 Days from home 1 Day on sites
Package: 25 Days holiday + BH, Company Pension, Private Medical Cover, Flex benefits.