Office Administrator

• Annual Salary: £24,000 - £28,000
• Location: Theale
• Job Type: Full-time

Join our client’s dynamic and busy team as a Full-Time Office Administrator within their First Responder Team. This role is perfect for organised, detail-oriented professionals who thrive in a fast-paced environment and excel in multitasking. As the first point of contact for both domestic and commercial clients, you will manage customer enquiries and ensure seamless communication between clients, engineers, and contractors.

Day-to-day of the role:

• Scheduling and Planning: Coordinate and schedule planned maintenance and reactive call-outs for clients, engineers, and contractors.
• Client Communication: Serve as the main point of contact for customers, handling queries via phone, email, and web enquiries. Maintain regular communication throughout the job process to ensure clients are always updated.
• Job Allocation: Assign tasks to the in-house engineers and third-party contractors, ensuring efficient job completion.
• CRM Management: Keep the CRM system (Simpro) up to date by managing jobs from initiation to completion.
• Invoicing: Handle job invoicing and update clients accordingly.
• Key Account Management: Manage communications with key accounts, handling complaints and special requests.
• Call Handling: Answer and direct incoming calls, ensuring a professional and friendly service.
• Administrative Support: Provide administrative assistance across the team, maintaining organisation and workflow efficiency.

Required Skills & Qualifications:

• Multitasking Abilities: Capable of handling several tasks at once in a fast-moving environment.
• Strong Time Management: Able to prioritise workload effectively to meet deadlines.
• Excellent Communication Skills: Both written and verbal communication skills must be exemplary.
• Customer Focus: A clear and confident phone manner, with a friendly yet professional approach.
• Attention to Detail: A strong focus on accuracy, ensuring nothing is missed.
• Positive Attitude: A proactive, ‘can-do’ mindset, with the ability to adapt to changing demands.
• Work Ethic: Must display a strong work ethic with the ability to work independently as well as within a team.
• Experience: Previous experience in an administrative role is preferable but not required.
• Technical Skills: Proficient in Microsoft Office, particularly Outlook.
• Eligibility: Must have the right to work in the UK.

Benefits:

• Competitive Salary: £24,000 - £28,000 per annum, dependent on experience.
• Holiday Package: 25 days of annual leave plus bank holidays, with additional holiday days awarded for years of service.
• Pension Scheme: Company pension contributions to support your future.
• Perks: Monthly paid lunches, and casual dress on Fridays.

To apply for this Office Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.