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Ticketing Administrator

Ticketing Administrator

Hays Specialist Recruitment Limited

Posted 3 days ago, valid for 17 days

Reading, Berkshire RG30 3HG

£24,000 - £28,800 per annum

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The role involves maximizing revenue from ticket sales, season tickets, hospitality, and memberships while delivering exceptional customer service.
Candidates should be prepared to assist with daily sales and customer queries both in-person and over the phone, especially during events.
The position requires processing ticketing and hospitality-related sales through various channels within agreed timelines.
Applicants should have at least 1 year of experience in a sales or customer service role and will be expected to maintain a clean working environment.
The salary for this position is competitive and commensurate with experience, reflecting the importance of delivering a personalized customer experience.

Key Duties and Responsibilities for the role To be responsible for maximising revenue from sales of tickets, season tickets, hospitality and memberships whilst providing exceptional levels of customer service

To assist with day to day sales and queries from customers in person and over the phone, including event days
To process ticketing and hospitality related sales and enquiries via all sales channels within agreed timelines
To ensure all products purchased for dispatch by post are dispatched within agreed timelines
To assist with the set-up of all sales platforms
To deliver an excellent customer experience, exercising flexibility to provide a personalised service exceeding our customers' expectations
To maximise all sales opportunities by engaging and understanding the customer's requirements.
To carry out any other tasks as directed by your line manager
To ensure your working space is kept clean and tidy at all times, adhering to the club's clear desk policy
To process ticketing and hospitality related sales and enquiries via all sales channels within agreed timelines
There is an expectation that you will undertake adhoc work on an exceptional basis or provide relevant cover for other team tasks.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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