Receptionist

Why Join Our Client?

Our client is one of the fastest-growing professional services firms in the UK.  With a national presence spanning many locations, they empower their team to provide exceptional advice that enables their clients to achieve their goals, fostering mutual success.

Their clients benefit from unparalleled service in the sector, combining the flexibility to meet individual needs with the ability to deliver consistent, high-quality service at scale. They invest in top-tier talent, enabling their team to focus on understanding their clients' needs and building strong, long-lasting relationships. 

Job Summary

This role is responsible for delivering a flawless premium in-office experience to all those on-site – whether guests or colleagues. This role actively embodies the client's culture and standards by creating a positive, supportive, and respectful working environment.

Key Responsibilities

• First Point of Contact: Deliver an exceptional, seamless experience from arrival to departure.
• Professional & Hospitable: Ensure all guests receive personalized service in a high-end environment.
• Impeccable Presence: Create a refined and inviting atmosphere, assisting guests with bespoke requests.
• Anticipate Needs: Deliver tailored support and uphold the highest standards of service, appearance, and etiquette.
• Ambassador: Welcome all guests with warmth and professionalism, ensuring comfort throughout their visit.
• Positive Atmosphere: Set the tone for the office with a happy and enthusiastic demeanor.
• Compliance: Adhere to company policies and procedures.
• Event Support: Collaborate with the Hospitality & Events team to ensure events are presented professionally.
• Meeting Room Management: Ensure meeting rooms are stocked, set up, and ready for use.
• Cleanliness & Hygiene: Maintain the highest standards of cleanliness and hygiene throughout the office.
• New Team Members: Provide office tours and assist with integration and workstation setup.
• Post Management: Open and distribute post, ensuring outgoing post is collected each day.
• Consumables Management: Maintain appropriate levels of consumables within the office.
• Business Requests: Liaise with the Central Team on maintenance issues, courier requests, and equipment needs.
• Daily Audits: Conduct daily audits of key equipment and prepare seating plans as needed.

Skills & Experience

• Impeccable Presentation: Adhere to a strict dress code and uniform requirements.
• Exceptional Communication: Written and verbal skills.
• Discretion: Handle confidential information with sensitivity.
• Professional Movements: Provide discreet and efficient catering without interruption.
• Crisis Management: Handle issues with speed and tact.
• Passion for Service: Attention to detail and understanding of individuals’ expectations.
• Flexibility: Accommodate earlier starts or later finishes for events.
• Proficiency: Microsoft Outlook, Word, and Excel.

Join our client's team and be part of a company that values excellence, professionalism, and a supportive working environment. Apply now to become their next Office Host and contribute to their vision of becoming the leading full-service professional services business!  If you have experience in professional customer care gained across an industry that prides themselves on attention to detail, please apply today.