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Full time (35 hrs/wk), permanent
Based Horizons (Reading, Berkshire) with up to 2 days per week working from home
Salary £60-68,000 FTE pa plus benefits
Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website.
This is a key senior leadership role in ensuring the effective delivery of student lifecycle services across our institution on both apprenticeship and non-apprenticeship academic programmes, from initial student enquiry through to graduation. Leading several specialist teams, this role is central to the successful coordination and administration of student-facing processes and services, supporting both academic delivery and the wider student experience. It is also instrumental in ensuring that all student-related administrative processes are executed efficiently, accurately, and in alignment with UCEM policies and external regulatory requirements.
The teams you will lead cover student admissions and enquiries; student retention; assessment administration; and business support and planning. Working collaboratively with colleagues across the institution, you will ensure high standards of service, regulatory compliance, and operational efficiency. You will also champion continuous improvement, helping to drive strategic outcomes in areas such as student retention, success, and growth.
You must have substantial experience in a senior registry role within the higher education sector with a track record of planning for and managing the student lifecycle. You must also be an experienced people leader and manager, and strong collaborator with academic teams. Other essential requirements include policy and procedure development, and data and analytical skills to inform decision-making.
At UCEM we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.
University College of Estate Management (UCEM) is a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. Wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.
For the full job specification and contact details: https://www.ucem.ac.uk/current-vacancies/
TO APPLY: Please send your CV, covering letter/email, and Recruitment Check Form to recruitment@ucem.ac.uk by no later than Wednesday 7 May 2025 at 5.00 p.m.
EQUALITY, DIVERSITY, AND INCLUSION
Here at UCEM we champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.
