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Order Administrator - 24,000 - 26,000 + 25 days holiday + pension, health-care, (depending on experience)
Reading Office based, 5 days per week, moving to 3 days in the office and 2 days at home after probation
Free parking, easy access on all public transport routes (10 mins bus ride from the Town Centre)
We are delighted to be supporting a well-known FMCG client, based at their flagship Head Office in Reading, as they seek to appoint an Order Administrator for their growing Operations Team. They offer an exceptional supportive, friendly and hard working environment and are immensely proud of their achievements to date. Ideally you will be able to offer recent administration experience, and be used to working in a very varied, fast-paced, multi-tasking role, where you will fulfil a number of duties.
The successful Order Administrator will undertake:
Sales Order Processing:
- Accurately enter and process sales orders into the ERP system
- Ensure all required documentation from sales orders, to picking lists, import/export paperwork, is properly received, stored, and retained according to company policies
- Accurately entering new customers into the ERP system and maintain accurate customer data Customer Communication
- Communicate with customers via phone and email to provide information, resolve inquiries, and ensure customer satisfaction
- Handle customer queries regarding new or replacement equipment promptly and efficiently collaborate with Business Areas
- Liaise with internal teams such as the Project Management Team and Warehousing & Finance, ensuring smooth coordination of processes and operations
- Collaborate with the finance department to facilitate invoicing corrections as needed Process Improvement:
- Work closely with management to identify areas for process enhancement and implement solutions for improved productivity
- Help Desk Support: Address queries from the help desk related to new and replacement equipment in a timely and effective manner Team Communication:
- Maintain regular and effective communication with managers, peers, and team members to ensure alignment on objectives and priorities
The successful Order Administrator will be:
- IT Literate
- Willingness to learn
- Likely to have 1-2 Years experience in an administrative/call centre role
- Experience using ERPSytems
- Ability to communicate (orally and in writing) in a professional manner when dealing with employees, suppliers, customers and company contacts
- Strong organizational skills
- Good communication skills - verbal and written
- Passion to provide your customers with the best service and solution
- Competent IT skills including Microsoft Office packages
- Numerate
- Self-starter - able to work on own initiate
- Proven ability to work effectively with various departments and management
- Ability to handle multiple tasks
- Excellent organisational and administrative skills
- Familiarity with basic accounting principles, understanding of invoicing, taxes, credits
- Attention to detail and quality
- Problem solving
- Export shipping experience, particularly with regards to commercial invoices and export documentation#
Please do get in touch for a full job specification and for additional details. This role will move quickly and the client will be interviewing in w/c 18th November. This is a superb opportunity to work for a career progressive, friendly organisation who's staff is at the heart of everything they do.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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