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- A competitive salary
- Fantastic working culture in a luxury environment
- Genuine career progression potential
- Opportunity to work with a leading residential management company
- We are seeking somebody with great customer service experience, ideally from a residential or hospitality background, but we are open to other areas of experience.
- Customer service orientated.
- Resourceful.
- Can-do attitude.
- Able to multitask.
- Good command of English both written and verbal.
- Able to work independently.
- Able to deal sensitively and effectively with any complaints.
- Meticulous in your approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording, and learning.
- Experience as a Residential Concierge is desirable but not essential.
- Provide front of house facilities and services to our residents.
- Ensure all communal areas and other aspects of the development are presentable to the highest standards.
- Distribute post and parcels to residents - processing and handling parcels.
- Effective positive liaison with residents, addressing queries and concerns in a timely manner.
- Regular site inspections and reporting notable matters to the Development Manager so that work orders can be raised where necessary.
- Investigate issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports must be documented within the handover log.
- In conjunction with the development manager, monitoring and supervising contractors carrying out works on and around the development.
- Check corridors/ main lobby/ any communal areas during building walkabouts and report anything that will be relevant/ crucial for the cleaning operatives to address.
