Retail Team Member

With your love of working with people and enthusiasm to provide a great service to customers, you’ll be welcoming and friendly to all our visitors, happy to talk to customers about our retail products, and keen to help with any questions they may have.

Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. Weekend and Bank Holiday working will be required. You'll be working most Saturdays at Basildon Park. 

Salary: £11.50 per hour

Duration: This is a fixed-term contract due to end on 31 January 2025, with the possibility of extension. 

For this role, you’ll need to complete our online assessment questions instead of using a C.V. or online application form. This will help us understand more about your strengths and current skills and should give you more of an insight into the role.

Reporting to the Retail Team Leader, you'll be joing a close-knit team of 4. 

The Thames Valley is a major tourist destination, with its historic houses, parks and gardens, cycling, riverside walks and boating trips. A beautiful area in which to live and work, with numerous small villages and towns within the surrounding countryside, good transport/train links to London and close to the M4 Motorway.

The nearby thriving town of Reading, which has a broad range of houses, sports facilities and University, and the pretty riverside town of Henley-on-Thames, with lots of classic river tours and walks, including the Thames Path, are the two most important sources for local people to visit the National Trust properties in the area.

Basildon Park is just 12 miles away from Greys Court, and nearby Nuffield Place is the third in the group and forms a triangle of properties spilling out across the valley.

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

With your love of working with people and a desire to provide an excellent service, you’ll acknowledge, welcome and engage every one of our visitors, and offer them help and advice with their purchases. By maintaining a thorough knowledge of our products, you’ll be ensuring that all our stock is correctly priced and that the shop is maintained to a high standard of housekeeping and merchandising.

As a key member of our Retail Team, you’ll be keen to maximise profit and sales generated at each of our special places, by ensuring that every opportunity is taken to capitalise on every purchase and increase the average customer spend. While you are interacting with customers, you’ll inform them of the amazing work we are doing, what their money is funding – whether this is financing local and national projects, promoting our strategy to look after our national heritage, or promoting our cause and great membership offers.

You can view the full role profile in the document attached. You don't necessarily need to have all the skills, knowledge, experience listed in the role profile, but this should provide a full picture of what the role entails.

We'd love to hear from you if you are:

• customer focused with positive attitude

• a team player, but also can work by yourself

• well organised and adaptable

• willing to learn new skills 

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice