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Essential responsibilities will include.
• Assisting the Head of Projects with project duties including but not limited to those listed below.
• Manage customer relationship and satisfaction.
• Setting and managing customer expectations trough continuous correspondence and meetings, charring project meetings, responding to client feedback to achieve a successful delivery and satisfied customer.
• Ensure there is full understanding of the company’s contractual obligation to the customer and existing S&B supply/ maintenance contracts are adhered to and executed in accordance with the contract, ensure that works fall within the contract requirements.
• Lead the implementation of projects to ensure that all milestones of the projects are met and all the customer concerns are addressed and resolved by the specified or contractual dates
• Have an understanding of technical and software aspects of parking systems and back-office operations.
• Production and updating of all required project documentation. Including but not limited to.
• Monitor and manage project budgets; interface with S&B finance department to prepare and submit invoices when due; approve invoices from sub-contractors; determine relevant costs, prepare and submit commercial offers for opportunities that may arise.
• Ensure that products are scheduled for manufacture in the S&B factory and delivered to the Customer when needed.
• Ensure that software development is scheduled with the S&B development team and delivered as per the project schedule.
• Supervise and co-ordinate site implementation work and manage necessary subcontractors for installation and commissioning activities.
• Prepare any necessary Method Statements Risk Assessments and Health and Safety Documentation; ensure works carried out in accordance with Health and Safety Regulations.
• Work with Service Department to ensure resources for implementation are allocated appropriately.
• Produce all required project documentation as per the company process and as specified by the Head of Projects.
• Attend sites to conduct surveys of existing infrastructure.
• Ordering of third party equipment. (intercom, civils, signs, shelters etc.)
• Produce FAT documentation such as a schematic, config document & IP schedule.
• Arrange handover of completed project to the Service department including documentation.
Sign of Success
• Able to Lead Project Programme Independently.
• Make sure the implementation programme is delivered on time, to quality and within budget.
• Effective customer engagement and stakeholder management throughout.
• Continuous work to improve customer satisfaction.
Skills we can’t do without
• Proven successful experience with delivering software and hardware implementation programmes.
• Excellent written and verbal presentation skills.
• Excellent knowledge in Microsoft applications, including Word, Excel, PowerPoint, MS Projects and Outlook.
• Fluency in written and spoken English.
• Able to establish a good rapport with a range of stakeholders internal and external and business, (hardware and software).
• Demonstrate a commitment to continuous improvement and self-development.
• A Prince2 qualification, or willingness to undertake if the near future.
