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HGV Parts Advisor Commercial Vehicle Dealership
OTE £37,223
Basic £33,423+ depending on experience= 1 in 2 Sat morns
Hours - 42.5 hours per week: 7.30am to 5.00pm Monday to Friday with 60 minute unpaid break
Location: Reading
Benefits
Manufacturer training provided to support career progression
30 days holiday including public bank holidays
Additional leave service loyalty scheme (3yrs / 5yrs / 7Yrs / 10yrs)
Purchase holiday scheme (Holiday +)
Statutory employer pension
Free Class IV MOT per year
Mental Health First Aiders
Referral bonus if you introduce your friends (£500 non technician roles) / £1500 (Technician roles)
Paternity pay Full 2 weeks pay, no qualifying period
Corporate uniform provided
Cycle to work scheme
Accident Cover Scheme
Pantry & Free Tea and Coffee
Service and parts discounts for employees
Free parking on site
Our client, a group of commercial vehicle dealerships is currently recruiting for a Parts Advisor to join their Reading site.
Job Purpose: To satisfy all customer requirements and increase all aspects of the parts business through effective and efficient parts supply and distribution
The Role
To ensure that all customers and internal parts needs are dealt with promptly and courteously responding immediately to requests for parts
To be continuously and consistently conscious of customer needs providing at all times the highest level of courtesy and service, and promote customer satisfaction and dealership CXI rating
To be fully aware and adhere to the usual trading terms and account procedures of the dealership
To ensure that parts are correctly checked against delivery notes and that they are binned accordingly before the delivery note is signed
To ensure that the work area is kept to a high standard of cleanliness and that Health and Safety and COSHH requirements are adhered to all times
To maintain up-dated displays at all times providing high quality merchandising of parts and accessories
To ensure that all exchange and warranty units are returned to the parts department and prepared and returned in the prescribed manner
To maintain a surcharge ledger (exchange / core parts)
To ensure that all chargeable cases are returned to CWG so that suitable credit can be gained
To participate in personal development and attend training courses both internally and externally
To ensure that all procedures for handling cash, credit / debit card accounts are fully adhered to in accordance with CWG policies
To ensure data capture is accurately entered on CRM systems
To report any stock damage or stock losses to the manager without delay
To assist in stock checks when required
To pack and load parts correctly and be acquainted with all dispatch methods
To maintain great working relationships with colleagues in other departments
Present a professional image continually with the CWG brand identity at all times
Be prepared to undertake hours of work to suit the business
The Successful Individual
Good analytical skills
Proactive approach in maintaining customer standards
Good telephone manner
Attention to detail
Problem solving skills
Organisational and administration skills
CD-UK / Kerridge: Preferred
Please call Suzanne on 07892 689 496
