Customer Experience Executive

Job Title: Customer Experience Executive
Salary: £22,500 annum + bonus  
Location: Near St Albans
Contract: Full time, Permanent- Monday - Friday, 9:00am - 5:30pm (37.5 hours per week)

COMPANY PROFILE
Our well-established client is looking for a positive and friendly Customer Experience Executive to join their vibrant and lively team near St Albans.
 
They are an award-winning company in the Telecommunications industry and have an excellent reputation for providing an outstanding service to their large client base.
 
This role has a lot of potential for the right candidate to progress into an Account Manager so you can develop in your career.
 
SKILLS REQUIRED
·Excellent customer service skills in either retail, hospitality or an office environment
·A proactive and positive attitude
·Ability to work within a fast-paced environment
·Strong IT skills including Microsoft packages
·Excellent communication skills
·Hardworking and reliable
·Time management skills
·Able to use initiative and bring new ideas to the team
 
RESPONSIBILITIES
·Supporting the Account Managers with their account base
·Answering incoming customer related queries
·Managing customer cases for faults and billing issues
·Making sure systems are updated and accurate
·Coordinating the training schedule for self growth
·Competitor analysis and keeping up to date with market trends
·Being an all-round advocate within the business and team
·Making sure customer retention stays at the targeted rate
·Handling customer feedback and complaints on the phone and e-mail
·Developing knowledge to be able to educate customers
·Creating opportunities to benefit customers
 
COMPANY BENEFITS
·Training and development
·On-going personal development
·21 days annual leave rising to 25 per year of service
·Birthday day off
·Childcare vouchers
·Mobile package
·Company pension
·Bonus incentives
·Fun working environment
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

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