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Our Public Sector Client based Redcar & Cleveland require two Customer Service Representatives to join their busy Waste Management Team, on a temporary basis.
The role is initially for 4 weeks, with a view to be extended to 8 to cover the seasonal uplift of Garden Waste Subscriptions.
The call handling will be in relation to taking Garden Waste Subscriptions and will involve taking a payment. Candidates should be experienced in using computer packages and dealing with enquiries over the telephone. Estimated start date would be week commencing 03 March 2025.
The hourly rate will be 13.26 per hour.
The Job Purpose:
Under the guidance of the Customer Service Team Leader; provide an excellent front-line enquiry handling service on behalf of the Council through various contact channels including face to face, telephone, written post, e-mail, online and via social media. To take ownership of enquiries and service requests and work to resolve all enquiries (where possible) at the first point of contact, meeting agreed and necessary performance standards for the delivery of Service.
Please apply in the first instance to (url removed) <mailto:(url removed)>
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
