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Are you an organised, people-focused Sales Co-ordinator who thrives in a fast-paced environment?
Our client is a leading UK manufacturer with a proud family heritage, offering a supportive team, and standout perks like your birthday off and early Friday finishes! Apply today!
Benefits:
- Salary up to 27,000 per annum DOE
- 28 Days Holiday Entitlement (Inclusive of bank holidays)
- Location: Redditch
- Holiday entitlement increases with length of service.
- Additional day off for your birthday
- Monday to Thursday - 08:00am to 17:00pm / 13:00 finish on Friday
- Early Finish on Fridays.
- Employee Assistance Programme
- 24-hour GP line
- 24-hour counselling line
- Discount codes for hundreds of retailers
- Health Cash Plan: Optical, dental, chiropody treatments etc
- Gym discounts
- Workplace Pension Scheme.
- Free On-Site Parking
Role and Responsibilities:
- Manage existing customer accounts, progressing orders and promoting upsell opportunities.
- Maintain high service levels with all clients.
- Handle sales administration for key accounts, ensuring full coordination of the sales order process.
- Respond to incoming calls and route them appropriately.
- Address sales enquiries via phone and email in a timely and professional manner.
- Liaise with relevant departments to progress orders and communicate updates to customers.
- Provide accurate responses to product-related enquiries.
- Provide relief support to the Customer Service Team when required.
- Processing daily orders on the MieTrak ERP system
- Communicating with customers about delivery changes or delays
- Recording updates, managing RMAs and PODs
- Maintain detailed and up-to-date customer records.
- Support Customer Service during sickness or absences.
Required Skills & Experience:
- Excellent interpersonal and communication skills
- Good time management and organisational abilities
- Commercial awareness with the ability to identify new business opportunities
- Attention to detail and a high level of accuracy
- Strong team player with the ability to work independently
- Capable of managing multiple priorities and meeting deadlines
- Willingness to develop strong product knowledge
If you are interested in this opportunity, please apply through the advert!
