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We are currently looking for a Customer Service Administrator to join a well-established Chemical Manufacturer based in the Midlands who supply their products on a global scale! The role gives the Customer Service Administrator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience!
Key responsibilities for the Customer Service Administrator:
- Represent the company principles and values through each customer interaction, ensuring it is friendly, professional and efficient.
- Take a proactive approach in ensuring customers are well informed, from initial communication through to completion.
- Answering customer queries, complain resolution and following protocols to ensure transactions are processed as per company policy.
- Processing customer orders, ensuring appropriate costs are applied, and documents packs are created.
- Discuss stock enquiries, potential transport and dispatch options, and accurately explaining the overall costs.
Experience of the Customer Service Administrator:
- You will have experience working in a fast-paced Customer Service Administrator role, demonstrating great communication skills, showing confidence over the telephone but also through computer system.
- Demonstrates good understanding of exports, documentation, transport options and overall order book management.
- Experience working in a Customer Service Administrator position that has required SAP software understanding.
- Has fantastic attention to detail, fable to follow procedures as per company policy when processing customer orders.
If you have the skills and experience required for the role of Customer Service Administrator, please clink on the link below to apply directly!
