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- Project Management: Oversee IT projects focused on the continuous development and improvement of the company's CRM, website, and database systems. Lead projects from inception through to delivery and ongoing enhancements.
- Stakeholder Coordination: Collaborate with management, internal teams, third-party service providers, and developers to implement and manage IT solutions effectively.
- IT Infrastructure Management: Maintain and optimise our IT infrastructure to ensure its performance, security, and scalability are top-notch.
- Cloud Server Management: Manage and support our cloud-based server solutions, ensuring maximum uptime and efficiency.
- Database Management: Work closely with our large MySQL database, developing a deep understanding of data structures and ensuring the smooth operation of key business processes.
- Data Integrity & Security: Maintain data integrity, implementing robust backup and disaster recovery processes to protect our critical data.
- Third-Party Data Integration: Oversee the integration and reliability of data from third-party providers, ensuring seamless data flow into our systems.
- Team Management: Provide mentorship and guidance to an IT apprentice or trainee, fostering their development and growth within the team.
- Documentation & Compliance: Maintain comprehensive internal IT documentation, including disaster recovery plans, and ensure the team adheres to industry best practices and security standards.
- User Support & IT Operations: Ensure all workstations, systems, and IT resources are fully operational, enabling employees to perform their tasks effectively and efficiently.
- Extensive experience working with large databases, especially MySQL.
- Proficient in using APIs for system integrations and automation.
- Basic knowledge of PHP is a plus but not mandatory.
- Solid experience in managing cloud-based server solutions.
- Familiarity with Google Workspace administration.
- Strong project management and organisational skills, with the ability to juggle multiple projects.
- Excellent analytical and problem-solving capabilities, with keen attention to detail.
- Strong communication skills, able to engage both technical and non-technical stakeholders effectively.
- Experience in IT infrastructure management, cybersecurity best practices, and disaster recovery planning.
- Previous leadership experience, mentoring or managing team members is highly desirable.
