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We are currently looking for a Customer Service Administrator to join an established manufacturing company based near Redditch who supply their products on a global scale! The role gives the Customer Service Administrator the opportunity to support a developing team who strive to provide an exceptional customer experience!
Key responsibilities for the Customer Service Administrator :
- Represent the company principles and values through each interaction, ensuring it is friendly, professional and efficient.
- Take a proactive approach in ensuring customers are well informed, from initial communication through to completion.
- Answering queries, complaint resolution and following protocols to ensure transactions are processed as per company policy.
- Processing orders, ensuring appropriate costs are applied, and documents packs are created.
- Discuss stock enquiries, potential transport and dispatch options, and accurately explaining the overall costs.
Experience of the Customer Service Administrator :
- You will have experience working in a fast-paced Customer Service Administrator role, demonstrating great communication skills, showing confidence over the telephone but also through computer system.
- Experience working with SAP is essential.
- Demonstrates good understanding of exports, documentation, transport options and overall order book management.
- Has fantastic attention to detail, able to follow procedures as per company policy when processing orders.
With the support of the existing team, the company gives the Customer Service Administrator the possible opportunity to develop from a temporary role, into a permanent role if you excel within the position!
If you have the skills and experience for the role of Customer Service Administrator , please clink on the link below to apply directly!
