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Customer Journey Mapping

Harnham - Data & Analytics Recruitment
Posted 10 hours ago, valid for 24 days
Location

Redditch, Worcestershire B97 5LN

Salary

£450 - £35 per day

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The Customer Journey Specialist position is a hybrid role based in Redditch, requiring three days a week in the office.
  • This is a 5-month contract offering a daily rate of £450, which is outside IR35.
  • The role involves mapping and analysing the customer journey to identify pain points and opportunities for improvement.
  • Candidates should have proven experience in customer journey mapping and strong analytical skills.
  • Excellent communication skills and the ability to manage multiple projects independently are also required.

Job Title: Customer Journey Specialist

Location: Hybrid role - 3 days a week in Redditch office

Contract: 5 months

Rate: £450 per day (Outside IR35)

About the Role:

I am seeking a highly skilled Customer Journey Specialist to join a team in Redditch for a 5-month contract. This role offers a daily rate of £450 and falls outside IR35. As a Customer Journey Specialist, you will play a pivotal role in enhancing the customer experience by analysing and optimising every touchpoint in the customer journey.

Key Responsibilities:

  • Map and analyse the customer journey to identify pain points and opportunities for improvement.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to ensure a seamless customer experience across all channels.
  • Utilise data and customer feedback to drive continuous improvement initiatives.
  • Monitor and report on key performance indicators related to customer experience.

Requirements:

  • Proven experience in customer journey mapping and analysis.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Familiarity with customer experience tools and software.

Please reach out to Grace McCrudden for more information

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.