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Job Title: Customer Journey Specialist
Location: Hybrid role - 3 days a week in Redditch office
Contract: 5 months
Rate: £450 per day (Outside IR35)
About the Role:
I am seeking a highly skilled Customer Journey Specialist to join a team in Redditch for a 5-month contract. This role offers a daily rate of £450 and falls outside IR35. As a Customer Journey Specialist, you will play a pivotal role in enhancing the customer experience by analysing and optimising every touchpoint in the customer journey.
Key Responsibilities:
- Map and analyse the customer journey to identify pain points and opportunities for improvement.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to ensure a seamless customer experience across all channels.
- Utilise data and customer feedback to drive continuous improvement initiatives.
- Monitor and report on key performance indicators related to customer experience.
Requirements:
- Proven experience in customer journey mapping and analysis.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple projects simultaneously.
- Familiarity with customer experience tools and software.
Please reach out to Grace McCrudden for more information
