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Customer Journey Optimisation Specialist
Location: Redditch (3 days a week)
Contract: 3 months
Rate: £200 per day (Outside IR35)
About the Role:
I am looking for a skilled Customer Journey Optimisation Specialist for 3-month contract. This role is based in Redditch for 3 days a week and pays £200 per day, outside IR35.
Key Responsibilities:
- Utilise Content Square to analyse and optimise customer journeys.
- Identify pain points and opportunities for improvement in the customer experience.
- Develop and implement strategies to enhance user engagement and satisfaction.
- Collaborate with cross-functional teams to ensure seamless execution of optimisation plans.
- Monitor and report on the effectiveness of implemented changes.
Requirements:
- Proven experience in customer journey optimisation.
- Proficiency in using Content Square.
- Strong analytical skills and attention to detail.
- Excellent communication and collaboration abilities.
- Ability to work independently and manage time effectively.
If you think you could be the right fit please reach out to Grace McCrudden at Harnham
