Customer Journey Optimisation

Customer Journey Optimisation Specialist

Location: Redditch (3 days a week)

Contract: 3 months

Rate: £200 per day (Outside IR35)

About the Role:

I am looking for a skilled Customer Journey Optimisation Specialist for 3-month contract. This role is based in Redditch for 3 days a week and pays £200 per day, outside IR35.

Key Responsibilities:

• Utilise Content Square to analyse and optimise customer journeys.
• Identify pain points and opportunities for improvement in the customer experience.
• Develop and implement strategies to enhance user engagement and satisfaction.
• Collaborate with cross-functional teams to ensure seamless execution of optimisation plans.
• Monitor and report on the effectiveness of implemented changes.

Requirements:

• Proven experience in customer journey optimisation.
• Proficiency in using Content Square.
• Strong analytical skills and attention to detail.
• Excellent communication and collaboration abilities.
• Ability to work independently and manage time effectively.

If you think you could be the right fit please reach out to Grace McCrudden at Harnham